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ADANIAS Boutique Customer Care

Shipping & Handling                                                                                    Returns & Exchanges
Domestic/Pick up in Store                                                                          
Return / Exchange Procedure
International                                                                                                Return Address
Tracking Information                                                                                   Sale Items
Refused or Undeliverable Shipments                                                         Final Sale Items
Order Cancellations / Modifications                                                            Damage / Defective Goods
Item Availability                                                                                       
   In-Store Returns

Gift Cards


Coupons



PICK UP IN STORE
Ship or Pick-Up? Is your choice! You will go through the same online checkout process to purchase your items. You will receive an e-mail confirmation. Please bring a photo ID with you, along with the credit card you used to purchase the item, for verification purposes. Your item will be waiting for you at the boutique, where we will be happy to take care of any other need you may have.

DOMESTIC SHIPPING

FREE shipping for all domestic orders totaling $100 or more. (Exclude TOMS and Brighton Products).
All orders are shipped by UPS Monday - Friday; excluding holidays. Orders take approximately 1 - 2 business days for processing. Please allow 5 - 7 business days for ground shipping after the order has been processed.
An expedited shipping option is available to customers in the 48 contiguous USA. Refer to the below table for delivery times and pricing options. You may placed your order online and pick it up at the store

Order Total

UPS Ground (5 - 7 business days)

2-Day

Next Day

$0.01 - $99.99

$10.00

$20.00

$30.00

$100.00 - $149.99

FREE

$25.00

$35.00

$150.00 - $249.99

FREE

$30.00

$40.00

$250.00 - $499.99

FREE

$35.00

$45.00

$500+

FREE

$40.00

$50.00

Once your order has been dispatched, ADANIAS Boutique is unable to redirect your order. Please review your items carefully prior to order placement. We do not ship orders to P.O. Boxes or APO/FPO addresses.

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INTERNATIONAL SHIPPING

All international orders have a flat-rate shipping cost of $45.00 and are shipped by USPS Express Mail International Shipping to select countries Monday - Friday; excluding holidays. Orders take approximately 1 - 2 business days for processing. Please allow 7 - 10 business days for international shipment after your order has been processed.
Expedited shipping options are not available for international orders.

ADANIAS Boutique currently ships to the following countries: Austria, Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Japan, Poland, New Zealand, Norway, Singapore, South Korea , Spain, Sweden, Switzerland, Taiwan, Turkey and United Kingdom.

Once your order has been dispatched, ADANIAS Boutique is unable to redirect your order. Please review your items carefully prior to order placement.  We do not ship orders to P.O. Boxes or APO/FPO addresses.

Please note that orders shipped to countries outside of the US will be subject to customs duties, import taxes, and fees. These costs are determined by your local customs office, and are the responsibility of the recipient. ADANIAS Boutique is unable to determine, in advance, the exact amount of these fees. The package will be marked "gift," with the cost of the item(s) still stated on the customs form. Customs authorities require us to state the value of the item directly on the package. We cannot guarantee that you will not be charged the fees.

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TRACKING INFORMATION

An order confirmation e-mail will be sent once your order has been successfully transmitted. After your order has been processed and shipped, a shipping confirmation e-mail will be sent as well. This confirmation will include the tracking number for your package. Domestic customers may check the status of their order at anytime by visiting UPS.com and entering the tracking number you were provided.  International customers may check the status of their order at anytime by visiting USPS.com


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REFUSED SHIPMENTS or UNDELIVERABLE PACKAGES
If you decide to refuse any shipments, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments and the cost of returning the package to ADANIAS Boutique.) This amount will be subtracted from your merchandise refund. Refused or Undeliverable Packages Refused or undeliverable packages are subject to return shipping costs.
To reship a refused or undeliverable package is another a shipping cost dependent on what kind of shipping you prefer. If you would like to cancel an order that has been returned to us, there is a 15% restocking fee.

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ORDER CANCELLATIONS / MODIFICATIONS

All cancellation request must be made by phone; no e-mailed cancellation requests will be accepted. To cancel an already placed order, please call us at 714 693 7677.  Cancellation requests must be made before order processing.
Once an order has been processed and shipped, we are unable to redirect or make any modifications to the order, including cancellations. However the item(s) may be returned for an online credit or exchanged for other merchandise. The customer is responsible for the shipping costs to and from.

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RETURNS AND EXCHANGES
If you are not fully satisfied with your purchase, you may return your merchandise for store credit within 7 days
as determined by the shipping company records. All items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please note: We do not refund initial or return shipping and handling charges, including the costs of the original shipping fee for items that were initially shipped for free.

To initiate a return follow the steps below.
If you need to return an item, please call 714 693 7677 or email us at Returns Department to obtain
RA # (Return Authorization Number). 
All items MUST be unworn, unaltered, unwashed with original tags attached.
• Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. We suggest you try your shoes on in a carpeted area. A separate box should be used to ship footwear back, with the original shoe box inside. Damages to or omission of this box from your return/exchange may result in a fee or a refund refusal.
• The items must be returned in the original condition you received it in. Be especially careful about makeup, lotion, or any  other products you may be wearing that come into contact with the clothing.

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. We are not responsible for any packages or returns not received. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Any questions regarding your return, please contact customer service.

Please note: All items must have a Return Authorization Number issued by a customer service representative. Items returned that do not have a Return Authorization Number and/or do not meet the criteria of the returns & exchanges policies listed above will not be refunded, exchanged, or returned.

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RETURN ADDRESS:  

ADANIAS Boutique
RA# (# provided when return is authorized)
4901 Main Street.
Yorba Linda, CA 92886

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. ADANIAS Boutique is not responsible for missing, damaged, or packages lost in transit.


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GIFT CARDS
ADANIAS Boutique offers a virtual gift card only at this time. No physical card or certificate will be mailed. Select Gift Certificates at the bottom of each page. You will be able to choose denominations of $25, $50 or $100. Gift cards do not expire. Please contact us via email or phone at 714 693 7677 with any questions.

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COUPONS
Only one coupon code may be used per order. Offers cannot be combined with any other discount, offer, promotion or special incentive program and is not valid on (a) pre-orders; (b) gift cards; (c) prior purchases; (d) or sale items unless promotion specifically states otherwise and may have a minimum purchase associated. Offer must be used at time of purchase. Orders cannot be revised once placed. Discount is applied proportionately to all items in transaction; any return of merchandise purchased with a discount will be refunded for the proportionate amount actually paid. No cash value. Offer valid during time specified or while supplies last.

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ITEM AVAILABILITY

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. In the unlikely event that we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.  

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SALE ITEMS
(E
xcluding Final Sale items which are not returnable) may be returned for store credit only and must adhere to the same criteria of return/exchange items noted above. You will be issued a store credit gift certificate to use on your next order. Store credits expire one year from date of issue.


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FINAL SALE
I
tems are not returnable or refundable. Final sale items are all items that are discounted 50% or more and/or marked “Final Sale”. All sunglasses, swimwear, jewelry, or special order items are final sale - no refunds or exchanges will be permitted. Coupon codes may not be used on final sale items and will not be applied towards final cost if used.

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DAMAGED / DEFECTIVE GOODS

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at customercare@adanias.net within 3 days of receipt to be eligible for a refund. We will replace a damaged item if available but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are made at the manufacturers' discretion.

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EXCHANGES
Exchange items are sent after the return item(s) have been received and undergone a quality control check. You will receive an email notification with a new tracking number. To improve your chance of getting an item that fits to begin with, call one of our friendly salespeople and ask for advice on fit. They are very knowledgeable about our clothing and they know what brands and even particular styles run large or small. The store number is 714 693 7677.

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MAY I RETURN IT AT THE BOUTIQUE IN YORBA LINDA, CA?
You may take your online return to our retail store. You MUST have your receipt with you, otherwise we will not be able to do the return!  Click here for directions and information.

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NEED HELP? Have a question or need help placing an order?

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